Frequently Asked Questions

These are the most commonly asked questions about Ecotracker Ebooks.

General
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All About Ebooks
Do I need a special software to read ebooks?

All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in three different formats: PDF download, EPUB download and Online Reader. Our Online Reader requires no software other than an internet browser.

Can I print and copy my ebooks?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

Once I have purchased my ebooks, will it always be available?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

What currency are the ebooks prices in?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

What is your refund policy?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

Payment Options
What payment methods do you accept?

All you need is your PC, laptop or hand held device and the free Reader software. We offer eBooks in three different formats: PDF download, EPUB download and Online Reader. Our Online Reader requires no software other than an internet browser.

Can I use multiple payment methods for a single purchase?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

Is it safe to use my credit/debit card on your site?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

Do you store my payment information?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

What should I do if my payment is declined?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

Can I pay in installments?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

Are there any fees for using certain payment methods?

Returns are typically accepted for accidental purchases or if the book has a defect and within 7 days of purchase.

Need some help?

Please reach out to our support team directly for further assistance.

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